How Long Will It Take To Repair My Vehicle?
We
understand the importance of returning your vehicle to you. It is never
easy to be without your vehicle, but we strive to make it as simple and
hassle free as possible. The repair time depends on several factors.
The extent of damage, availability of parts and insurance approval all
effect your repair time. Occasionally delays occur that are unexpected
such as hidden damage or parts shipping. We will give you an expected
out-date providing we do not run into any parts or supplement issues.
Your advisor can give you an estimate of the time it will take to
complete the repairs to your vehicle. Be sure to check with your
advisor for the specifics on your vehicle. The repair time depends on
several factors.
Why Can't I Get An Estimate Over The Phone?
There
are many factors that can greatly effect estimated repair costs. Parts
prices and repair time are determined by professional estimating
software. Repairs often have hidden structural or frame damage that is
not visible and may also need wheel alignment. Our expert staff will
provide a thorough, accurate estimate after carefully examining your
vehicle.
Do I Have The Right To Select The Shop That Will Repair My Vehicle?
Yes. In order to expedite your claim, select the repair shop and notify your insurance agent or company.
Do You Provide a Warranty On My Repair?
Yes. We guarantees all repairs with a Lifetime Warranty.
Where Do I Get My Claim Number?
Claim
numbers are issued by your insurance company at the time you report
your accident. Write your claim number down and bring it in with you
when you come in to begin the repair process, we will handle the
insurance negotions for you. If you do not have your claim number
contact your insurance representative, or we will contact them for you.
How Do I Log In To Your Website To View My Information?
To
log in to our website simply click the customer log in button and enter
the RO# you were given by the shop. The RO number stands for repair
order number and is located on your paperwork. Contact us for
assistance.
What Forms Of Payment Do You Accept?
The
easiest and most convenient way to pay for your portion of the repairs
to your vehicle is with a major credit card. We accept Visa, &
Mastercard. Of course, cash and checks are always welcome.
What is a "Direct Repair" Shop or DRP?
A
direct repair facility is a body shop that works directly with your
insurance company as a preferred shop. Body shops earn the right to be
in preferred shop programs by meeting certain requirements. These
include having certified technicians, using the proper equipment, and
most importantly, having a record of satisfied customers. For your
convenience, when you use a preferred shop, the repair process is
streamlined. You don't have to be hassled with getting estimates. A
preferred shop actually writes the estimate, orders the parts, and
repairs your vehicle without having to wait for an insurance adjuster.
Insurance companies constantly monitor their preferred shops to ensure
quality repair.
Do I Have To Pay a Deductible?
The
amount of deductible that you will be responsible for is determined by
your insurance policy. If you carry broad collision, and you were not
at fault, your insurance company most likely will waive your
deductible. Insurance companies determine fault by your account of the
accident when you make the claim, and by reviewing the accident report
filed with the police department. If you aren't sure about your
deductible, you can call your agent and he or she can tell you whether
your insurance company has waived your deductible or whether you will
be responsible to pay this when you pick up your vehicle.
Who Do I Pay My Deductible To?
If
your deductible is not waived, it will be your responsibility to pay us
when you pick up your vehicle. If you aren't sure about your
deductible, you can call your agent and he or she can tell you whether
your insurance company has waived your deductible or whether it will be
your responsibility.
What Are Betterment Charges?
Parts
that wear out and need replacement with time and use (i.e., tires,
batteries, and suspension parts) are commonly subject to betterment
charges when they are replaced during the repair process. These
betterment charges are determined by your insurance company and are
pro-rated based on actual miles on your vehicle.
Will The Parts Be Ordered Before I Drop Off My Vehicle For Repairs?
We
generally order your vehicle's parts at the time that we write the
estimate and schedule your vehicle for drop-off a couple of days later
unless your vehicle is found unsafe to drive, then we would help you
arrange for a rental vehicle as soon as possible. This enables us to
provide quicker turnaround time.
If My Vehicle Frame Is Damaged Is It a Total Loss?
No.
A car is a total loss only when the price of repairs exceeds the
insurance company's determined value of your vehicle. Today most cars
are built using unibody (frame and body as one) construction. Our
highly skilled technicians, with the aid of our state-of the-art
computer measuring system, can return your vehicle to its original
factory specifications. If it is determined that the frame section is
bent beyond repair, that section can simply be replaced.
Can You Match The Paint Color On My Vehicle?
Yes.
Today's modern factory finishes incorporate multiple layers of highly
specialized paints. We have made a major investment in the finest paint
system available and constantly upgrade our technology and equipment to
ensure that each vehicle's paint matches. We take special pride in our
ability to match factory finishes as the final step in the restoration
process.
Can I Get Other Service Work Done While My Vehicle Is In The Shop?
Yes. Just let your advisor know what other work you would like done so that he or she can make the necessary arrangements.
How Can I Get a Rental Car?
If
you need a rental car, we can help you make the necessary arrangements.
Insurance companies will only pay for a rental car if you have that
option on your policy or if you are the claimant. Check your policy
and/or call your insurance company to find out if you have rental
coverage and what your specific limitations are.